Northspire Finance ("Northspire," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the services we provide to clients across Canada.
We handle personal information in a manner consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Information We Collect
We collect information that you provide to us directly and information generated through normal use of our website:
Information you give us
- Contact details — your name, email address, phone number, business name, and province, typically submitted through our contact form or by email.
- Business and financial information — when you become a client, we collect the financial records, transactions, payroll details, tax information, and supporting documents needed to provide bookkeeping, payroll, tax, and advisory services.
- Communications — the content of messages you send us.
Information collected automatically
- Usage data — basic technical information such as your browser type, device, and pages visited, which may be collected through standard web analytics and server logs.
- Cookies — small files that help the website function and help us understand how it is used. See Section 6.
2. How We Use Your Information
We use the information we collect to:
- respond to your enquiries and schedule consultations;
- provide, manage, and improve our bookkeeping, payroll, tax, and advisory services;
- prepare and file documents with the Canada Revenue Agency (CRA) and other authorities on your behalf, where you have engaged us to do so;
- communicate with you about your account, our services, and important updates;
- meet our legal, regulatory, and professional obligations; and
- protect the security and integrity of our systems and your data.
We do not sell your personal information, and we do not use your financial data for any purpose other than providing the services you have engaged us for.
3. How We Share Your Information
We only share personal information where necessary to deliver our services or where required by law. This may include:
- Service providers — trusted third parties that help us operate, such as accounting software platforms (for example QuickBooks or Xero), secure document storage, our contact-form provider, and email services. These providers are only given the information needed to perform their function.
- Government authorities — the CRA and other regulators, where you have authorized us to file on your behalf or where disclosure is legally required.
- Legal requirements — where we are required to disclose information by law, regulation, or valid legal process.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. How We Protect Your Information
We take the security of your information seriously and use reasonable administrative, technical, and physical safeguards to protect it, including:
- encryption of data in transit and at rest where practicable;
- restricted access on a need-to-know basis;
- secure, reputable software and storage providers; and
- confidential handling of all client records.
While we work hard to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. How Long We Keep Your Information
We retain personal and financial information only as long as necessary to provide our services and to meet legal, tax, and professional record-keeping requirements. In Canada, certain financial and tax records must be retained for a minimum period (generally six years) under CRA rules. When information is no longer required, we securely delete or destroy it.
6. Cookies
Our website may use cookies and similar technologies to help the site function correctly and to understand how visitors use it. You can control or disable cookies through your browser settings; however, some parts of the site may not function properly if cookies are disabled.
7. Your Privacy Rights
Under PIPEDA and applicable provincial laws, you have the right to:
- access the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- withdraw consent to our use of your information (subject to legal and contractual limits); and
- ask questions or raise concerns about how we handle your information.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Northspire Finance
Vancouver, BC · Canada
Email: support@northspirefinance.com
Phone: +1 (604) 314-6271